Frequently Asked Questions about Laboratory testing

General Questions (6)

We are mainly concentrated on European countries. All EU countries shouldn’t be a problem getting the test but for outside countries we have to check shipping possibilities for biological samples with overnight delivery. Below is a list of countries that we have worked with before and know there are no problems. For other countries please contact us before ordering so we can check if there are any special requirements.

The following test can be done from any country in the world:

  • DUTCH Complete
  • DUTCH Adrenal
  • DUTCH Cycle Mapping
  • DUTCH Sex Hormones

Available countries for other tests:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK, Ukraine, Switzerland.

We haven’t been able to send samples from Serbia. The only option for doing test from Serbia is you bringing the samples to a nearby country (i.e. Croatia).

We ship test kits the same (orders till 1 pm) or the next working day. The usual delivery times wary depending on your country and selected shipping provider. The expected delivery times are stated at check out. If you are in a hurry, we recommend selecting DHL express.

We keep most of the test kits in stock. If a test kit isn’t in stock, you will be notified while placing your order. The usual delivery time for out of stock kits is around 7 days.

In the mean time you will get all instructions as a downloadable file, so you can start preparing for the test.

Our staff consist of functional medicine practitioner with their own practices and at least 5 years of professional experience. They are all certified either by the Kresser institute or the Functional medicine university.

Functional medicine practitioners are best suited for analyzing the results and prescribing treatment as their whole education and training is based on such advanced test and helps them identify the underlying causes of modern chronic diseases.

We understand you concern but there is no need for it. All your transactions are protected so you can raise a dispute at the payment provider and request your money back anytime. This actually works really well. Therefore we are using 2 of the most trusted payment providers available (PayPal and Stripe).

All the results will be signed by the according laboratory and you can always check that with them.

If you have any more doubts or questions, feel free to chat with us or send us an email.

Tags: payment, trust

You should inform us immediately so we can ship you a new vial or a whole kit if necessary. Please be advised that you will be charged 20€ per new kit.

If the vials where broken at delivery, please immediately take a picture of the damaged box and the damaged vials so we can start a claim with the courier. Send them to [email protected] and let us know what happened. We will send you a replacement kit ASAP. Please note that we can accept reclamations only at the time of delivery so please check the contents once you receive them. For replacement kits we charge 20€ per kit.

Results (3)

The usual turnaround time for result is 3 weeks but it can wary depending on the test and the que in the laboratory. The result specific turnaround time is stated in the instructions file.

Category: Results

Sure. Our staff is happy to help. In the results section of your user pages you will see a button with “In depth analysis”. You can use it to contact our staff and get personalized analysis and treatment options.

Category: Results

We selected only the best test available. For instance, we are doing food intolerances only with Cyrex Labs because they are the best of the best. The same goes for SIBO testing and Quintron and similar.

Our testing range is carefully selected and all labs we are working with are CLIA certified.

Category: Results

Sample collection (2)

If a test requires a blood sample, you will get the exact instructions as a standalone pdf file to hand it out at a blood draw facility. Usually the blood draw is done at a nearby laboratory or a nurse can do it for you. All the necessary equipment is provided by the laboratory so there won’t be any mistakes done. The blood draw usually costs about 3€ or less and we haven’t had any problems with this part of testing yet.

Most of the samples are stable from 4 to 8 days so there is enough time to get them to the lab. Some samples do have to be delivered overnight and we have taken care that this process goes smoothly. You will get detailed instructions how to prepare the samples and when to call the courier to pick them up. From then on, we will take care that the samples are delivered correctly and on time.

In the case of urine only DUTCH tests you will send the samples on your own as they are stable for at least 21 days and can be shipped in a regular envelope.

Shipping (4)

This varies according to the laboratory. Most labs are US based but have collection centers in the UK. You don’t need to worry about returning the samples as we have taken the responsibility to organize the return shipping for you. A courier will pickup the samples at your home and deliver them in time to the laboratory.

Category: Shipping

Most of the samples are stable from 4 to 8 days so there is enough time to get them to the lab. Some samples do have to be delivered overnight and we have taken care that this process goes smoothly. You will get detailed instructions how to prepare the samples and when to call the courier to pick them up. From then on, we will take care that the samples are delivered correctly and on time.

In the case of urine only DUTCH tests you will send the samples on your own as they are stable for at least 21 days and can be shipped in a regular envelope.

We are not shipping our test kits without return labels so you should have gotten one. If you lost it please log into your account at www.labtests.eu and find it under your orders.

Category: Shipping

It depends. Test going to the same laboratory (or collection center) can be sent using combined shipping. If you have selected combined shipping, then you have to pack them in the same bag (optionally you can tape the boxes together into one package).

If you need to use separate shipping (for instance you decided to do tests on different days) then you can order it through our web shop (search for return shipping).

Else we have made sure you won’t get combined shipping for test that can’t be combined. All information on combined shipping is in the instructions file you get when you order the test.

Category: Shipping