General Questions (6)
We are mainly concentrated on European countries. All EU countries shouldn’t be a problem getting the test but for outside countries we have to check shipping possibilities for biological samples with overnight delivery. Below is a list of countries that we have worked with before and know there are no problems. For other countries please contact us before ordering so we can check if there are any special requirements.
The following test can be done from any country in the world:
- DUTCH Complete
- DUTCH Adrenal
- DUTCH Cycle Mapping
- DUTCH Sex Hormones
Available countries for other tests:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK, Ukraine, Switzerland.
We haven’t been able to send samples from Serbia. The only option for doing test from Serbia is you bringing the samples to a nearby country (i.e. Croatia).
We ship test kits the same (orders till 1 pm) or the next working day. The usual delivery times wary depending on your country and selected shipping provider. The expected delivery times are stated at check out. If you are in a hurry, we recommend selecting DHL express.
We keep most of the test kits in stock. If a test kit isn’t in stock, you will be notified while placing your order. The usual delivery time for out of stock kits is around 7 days.
In the mean time you will get all instructions as a downloadable file, so you can start preparing for the test.
Our staff consist of functional medicine practitioner with their own practices and at least 5 years of professional experience. They are all certified either by the Kresser institute or the Functional medicine university.
Functional medicine practitioners are best suited for analyzing the results and prescribing treatment as their whole education and training is based on such advanced test and helps them identify the underlying causes of modern chronic diseases.
We understand you concern but there is no need for it. All your transactions are protected so you can raise a dispute at the payment provider and request your money back anytime. This actually works really well. Therefore we are using 2 of the most trusted payment providers available (PayPal and Stripe).
All the results will be signed by the according laboratory and you can always check that with them.
If you have any more doubts or questions, feel free to chat with us or send us an email.
You should inform us immediately so we can ship you a new vial or a whole kit if necessary. Please be advised that you will be charged 20€ per new kit.
If the vials where broken at delivery, please immediately take a picture of the damaged box and the damaged vials so we can start a claim with the courier. Send them to [email protected] and let us know what happened. We will send you a replacement kit ASAP. Please note that we can accept reclamations only at the time of delivery so please check the contents once you receive them. For replacement kits we charge 20€ per kit.